Client reactivation for med spas · GTA

Your lapsed clients are worth $30,000+. We bring them back.

RelayOps runs done-for-you win-back campaigns for med spas and aesthetic clinics in the GTA. We message the clients you already paid to acquire — in your voice, with your approval — handle every reply, and fill your calendar.

No setup fee. No monthly fee. No new software. If nobody books, you pay nothing.

Get your free Lapsed-Revenue Estimate

Win-back campaign

Dormant list · recovered

Live

Segmented

On track

Approved

On track

Booked

On track

3-touch sequence

In your voice

Text 1EmailText 2

The math on your dormant list

A typical clinic with 3–5 years of history has 400–1,500 past clients who haven't been back in 6+ months.

600 lapsed clients× 8% rebooked× $250 avg visit= $12,000 recovered in 14 days

Your cost: $50 per client who actually shows up — capped at $1,500.

And a reactivated client isn't one visit. It's a client again.

How it works

We find the money.

You export your client list from Fresha, Jane, Vagaro, Mindbody, or Square (takes 4 minutes — we do it with you). We segment everyone who's gone quiet by recency and value.

You approve every word.

We draft a 3-touch text and email campaign in your clinic's voice. Nothing sends until you've signed off on the exact messages.

We handle the replies. You count the bookings.

Every response gets answered within 2 business hours. Bookings are tracked with a unique link or promo code, reconciled weekly with your front desk, and reported in plain numbers.

How a campaign works — walkthrough

A quiet client, brought back in three touches.

This is the process, step by step — a dormant client segmented from your list, messaged in your clinic's voice, and booked back in. Every word is approved by you before it sends.

touches, max

reply time

click to opt out

reactivation-sequence

Touch 1 · text

“Hi Sarah, it's been a while! We'd love to see you back — here's something for your next visit.”

Touch 2 · email

A warm follow-up with your services and an easy booking link.

Touch 3 · booked

Tracked by unique link, reconciled with your front desk

Showed up

Pilot offer

The 14-Day Recovery Sprint

List audit → segmentation → approved 3-touch campaign → full reply handling → booking report. Live within 48 hours of your export.

$50 per booked-and-showed appointment.

Capped at $1,500. No other fees. Cancel anytime.

Clinics that want it to keep running move to the Retention Engine afterward — $997/mo, onboarding waived for pilot clients.

Book a 15-minute fit call

FAQ

The questions clinics actually ask.

Doesn't my booking software already do this?

It has the button. What it doesn't have is someone to segment the list, write messages that don't read like spam, answer the 40 replies, and chase the maybes. That's the job — and it's why the button never gets pressed.

Will this annoy my clients?

Three messages, maximum, in your voice, only to people who already know you — with instant opt-out. The most common reply we see is some version of "I've been meaning to book."

How do you get my client data? Is this compliant?

You export it yourself from your own booking system, under a signed agreement. We message only your existing clients (which Canadian anti-spam rules permit under an existing business relationship), honor every opt-out immediately, use the data for your campaign only, and delete it whenever you ask.

About

Who's behind this

RelayOps is run by Sean R., a Toronto-based systems engineer who builds the automation — and personally reviews every message before it reaches one of your clients. You'll always be one text away from the person doing the work.

Contact

Find out what your list is worth

Send this and you'll get a free, no-pitch estimate of the revenue sitting in your booking system — usually within one business day.

RelayOps

Email: relayops.ca@gmail.com

Toronto, ON